Follow Guest Ticket?

    Welcome to Onvert Support

    A lot of commonly asked questions are answered in our FAQs, please search them before submitting a ticket.

    Note that this system requires a seperate registration and login to the main Onvert site.

    When submitting a ticket, please provide as much information as possible, such as;

    • Campaign code
    • Account name
    • Device you are scanning with


    CAPTCHA Image

     

    Browse our FAQ

    If you can’t find your answer send us a ticket

    What is onvert?

    Onvert is a way of displaying 3D images and sound within a smart phone based on a unique tag. It combines QR codes with Augme[...]

    Onvert is a way of displaying 3D images and sound within a smart phone based on a unique tag. It combines QR codes with Augmented Reality to provide the most dramatic designs available yet doesn't require any programming making it the most accessible way of using the technology.

    Why do you need the onvert tag?

    The onvert viewer app is a tiny download as the content is not preloaded. When you can the onvert tag, our servers send your [...]

    The onvert viewer app is a tiny download as the content is not preloaded. When you can the onvert tag, our servers send your phone only the files it needs, so its not taking up lots of space. This also enables onvert creators to update onverts to let you see the most up to date information.

    Where can I download the onvert viewer app?

    Smartphones and tablets running Android and iOS can install the onvert viewer app by opening Google Play or the App Store and[...]

    Smartphones and tablets running Android and iOS can install the onvert viewer app by opening Google Play or the App Store and searching for "onvert viewer". Alternatively you can get the app from us too.

    How much does the onvert viewer app cost?

    The onvert is free to download and there is no restriction on the number of times you can view an onvert or the number of onv[...]

    The onvert is free to download and there is no restriction on the number of times you can view an onvert or the number of onverts you can scan.
    Each onvert requires a small amount of data (about as large as a web page) to be downloaded which mobile operators may charge depending on an individual's contract. Please refer to your mobile network for details on data charges.

    What devices are supported by the onvert viewer?

    The onvert viewer app requires a smartphone or tablet with a camera. The app is available for iPhone 3 and iPad 2 or better a[...]

    The onvert viewer app requires a smartphone or tablet with a camera. The app is available for iPhone 3 and iPad 2 or better and smartphones and tablets running Android operating systems Gingerbread or newer. If your phone has insufficient memory or processor speed onvert may not run or will run very slowly.
    If you experience problems, please let us know, including details of any errors, your device and OS.

    Why is my device not supported?

    As onvert is a new system it uses some the latest technology to achieve the experience. Some phones do not have the correct f[...]

    As onvert is a new system it uses some the latest technology to achieve the experience. Some phones do not have the correct facilities to run the app, or enough processing capability to display onverts correctly. The good news is that as handsets improve, onvert will become available to more people.

    Who can create an onvert?

    Anyone with a basic knowledge of graphics editing can create an onvert through onvert.com.

    Anyone with a basic knowledge of graphics editing can create an onvert through onvert.com.

    Do I need software to create an onvert?

    No, though you may prefer to use a graphics editing program such as Adobe Photoshop (full or elements), though there are onli[...]

    No, though you may prefer to use a graphics editing program such as Adobe Photoshop (full or elements), though there are online editors available too.

    Can onvert.com build my onvert for me?

    onvert.com is an app linked system created by Harmony. If you need any quotes for design and preparation work, please contact[...]

    onvert.com is an app linked system created by Harmony. If you need any quotes for design and preparation work, please contact Harmony directly www.harmony.co.uk

    Will there be a Pro app?

    No, the onvert viewer app will support all the features as they are rolled out, and remain free.

    No, the onvert viewer app will support all the features as they are rolled out, and remain free.

    I have an idea on how to make onvert better

    Great! Let us know what it is by contacting us.

    Great! Let us know what it is by contacting us.